Terms & Conditions
Tour Terms and Conditions
All persons wishing to book a Hook Lighthouse Tour do so subject to the following terms and conditions:
- Tickets are required and must be presented on a mobile device or printed.
- Your Ticket must be used for the tour date and time indicated on your Ticket.
- Tickets are non-refundable.
- Once booked, tickets cannot be changed e.g. to other dates or times
- A Covid vaccination certificate is an essential requirement for entry.
- All visitors aged 12 or over must wear masks indoors.
- Each Ticket has a unique QR code and number. Only the FIRST ticket validation will allow admission.
- You must be 18 or over to book a tour.
- Children under the age of 16 must be accompanied by a parent or guardian.
- Hook Lighthouse reserves the right, in its absolute discretion, to refuse entry to or remove from its premises or the vicinity any person who in its opinion:
- is likely to affect the safety or enjoyment of other visitors.
- has behaved in a manner or is likely to affect the safety or enjoyment of other visitors.
- has used threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace.
- is thought to be under the influence of alcohol or other substances.
- In accordance with Irish Law, smoking is strictly prohibited within all indoor areas.
- Hook Lighthouse will use all reasonable endeavours to ensure that all of its facilities are open for use by visitors during normal opening hours. However, Hook Lighthouse reserves the right, in its absolute discretion, whether for safety reasons or otherwise, and with or without prior notice, to close its Attraction or any part of it. In the event of such closure, Hook Lighthouse may refund any visitor the cost of his or her prepaid ticket. Otherwise, Hook Lighthouse shall have no liability whatever, including no liability for travel expenses or any other out of pocket expenses.
- If for some reason you are unhappy with any aspect of your booking with us, we ask that you email us at info [@] hookheritage.ie. Where possible, please quote the relevant Ticket Reference Number and provide all other relevant information.
- Please note that 'My Top Tickets' process passes on behalf of Hook Lighthouse