Hook Heritage

Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you download your access pass to Hook Lighthouse via ‘My Top Tickets’ or contact us.

Last updated May 25, 2020

My Top Tickets (“we” or “us” or “our”) respect the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (MyTopTickets.com) including via any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Sites”). Please read this Privacy Policy carefully.

 

IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS THE SITE.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Revised” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.


Collection of your information

We collect personal information directly from you through our website WHEN:

  • You purchase a ticket through our website.
  • You communicate with us generally e.g. make an enquiry.
  • You sign-up (opt-in) to receive information on news or events

We also gather statistical and other analytical information from all visitors to our websites. We use this data in a collective form to improve the services and experiences we provide.

We may use your information to

  • Take, process, administer and complete your ticket purchase or access pass.
  • Collect associated payments.
  • Provide you with information on your ticket status, confirmation and updates.
  • Communicate with you in general.
  • Respond to your queries or comments.
  • Notify you via Hook Lighthouse about special Hook Lighthouse offers that we think may be of interest to you (if you opt-in for Hook Lighthouse offers).
  • Invite feedback through questionnaires and surveys.
  • Assess trends amongst our consumers to help us improve our business and services, or to measure the amount of traffic to and through our website

 

With whom we share your information
We share your information, as necessary, with Hook Lighthouse in order for them to fulfil the booking made through our system, or to contact you in relation to your purchase or your visit, or to provide you with news and special offers (if you have opt-in to receive them).

We share your personal information with our payment processing company in order for them to process payments.

We may share your personal information with government or investigative authorities if we are required by law (or any regulation having the force of law) to do so. Such requirements include court orders and orders arising from legal processes and criminal investigations. We may also disclose your personal data if it is strictly necessary for the prevention, detection or prosecution of criminal acts.

We may provide it, if required, to industry and credit-related organizations for security, credit or fraud prevention purposes.

We may provide it when we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of our company or of Hook Lighthouse

 

Payment Cards (where applicable)
My Top Tickets use Stripe to secure your payment details for every transaction. Stripe is a world leader in payment technology and one of the worlds' most secure payment processors. Stripe provides a secure 256bit encrypted SSL session to protect your privacy, including payment card information. Payment card numbers are never stored by our system. To learn more about Stripe visit www.stripe.com.

 

How do you get my consent?
When you provide us with personal information when making a booking, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like the provision of news, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us. All contact information is at the end of this policy page.

 

TRACKING TECHNOLOGIES

Cookies
We may use cookies, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.

Web Analytics
We may also use selected third-party vendors, such as Google Analytics to allow tracking technologies and re-marketing services on the Site through the use of first-party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Site, determine the popularity of certain content and better understand online activity. By accessing the Site, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. 


Third-Party Websites
The Site may contain links to third-party websites and applications of interest, including external services, that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information.

Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third-party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Site.


Security of Your Information
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other types of misuse. Therefore, we cannot guarantee complete security if you provide personal information.


Contact Us
If you would like to correct, amend or delete any personal information we have about you, or register a complaint, please contact us:

My Top Tickets, 4 Shannonside Business Park, Birdhill, Co. Tipperary, V94 PC4D
Ireland.  Email: [email protected](DOT)com

Hook Lighthouse, Hookhead, Co. Wexford, Ireland. Email: info [@] hookheritage.ie.